Terms and Conditions

Terms and Conditions Supportal

General Terms:

  • All work carried out will be proof-read, however final proof-reading of the work lies with the client.
  • We do not accept liability or responsibility for the end use of any documents or materials produced or edited by us on behalf of the client.
  • We reserve the right to reject any work which we believe to be unlawful or immoral.
  • The completed work will be delivered on or before the date agreed, for the agreed fee, which will be based on the description of the work required and the brief, both supplied by the Client.
  • If, however, on receipt of the item to be worked on or at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary brief, the Contractor may renegotiate the fee and/or the deadline.
  • Urgent or out of hours requests can be accepted at an additional cost (see payment terms), this is any task you require to be completed the same day you assign it otherwise it will be actioned as soon as possible.
  • Similarly, if, during the term of the Contractor’s work, additional tasks are requested by the Client, the Contractor may renegotiate the fee and/or the deadline.
  • The nature and content of the work will be kept confidential and not made known to anyone other than the Client and its contractors without prior written permission.
  • Either the Client or the Contractor has the right to terminate a contract for services if there is a serious breach of its terms.
  • Under the terms of the Data Protection Act 1998, the Client and the Contractor may keep on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date.
  • This agreement is subject to the laws of England and Wales, and both Contractor and Client agree to submit to the jurisdiction of the English and Welsh courts.


Payment Terms:

  • Payments can be made by bank transfer or via Direct Debit.
  • Packages must be paid for in advance. Thereafter, a package will be valid for 4 weeks from the date of the first request for services. The first request for services must be made within 2 weeks of the date of payment.
  • Iterations or editing after the due date may be subject to further fees or amendments to the agreement.
  • In the event of a contract being cancelled/terminated, the client agrees to pay for all work completed up to that point.
  • The Client will pay the Contractor a fee per hour OR an agreed flat fee for the project (job). VAT is not
  • All ad-hoc fees shall be payable in arrears. All retainer fees shall be payable in advance.  Invoices will be issued and payable every thirty (30) days.
  • Billable time includes telephone meetings (including status updates, catch-up calls), the writing and/or reading of correspondence sent by mail, email or any other preferred communication used between the client and us.
  • All postage, printing and other stationery expenses purchased on behalf of the Client’s business will be added to the invoice for reimbursement, following prior arrangement and agreement.
  • Errors generated by the Contractor will be rectified in his/her own time and at his/her expense but general amendments or alterations requested by the Client, will be deducted from your hourly package or will be charged at the standard hourly rate if you are working with us as a pay as you go client (currently £35 per hour).
  • Urgent or out of hours requests can be accepted at an additional cost.
  • Unless agreed otherwise at the outset, payment will be made by the due date of the Contractor’s invoice, according to the Late Payment of Commercial Debts (Interest) Act 1998 (amended 2002 and 2013).
  • Work shall be suspended and no further work undertaken, once an invoice becomes 48 hours overdue.